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Apr 15, 2017 If you are facing OneDrive problems on your Windows 10 PC, carrying out a full reset of the OneDrive client may help you fix most of the issues.Let us see how to reset OneDrive. Get online help See more support pages for OneDrive and OneDrive for Business. For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems. Email support If you still need help, shake your mobile device while you're in the OneDrive app or email the OneDrive support team.To contact OneDrive for Business support from your PC or Mac, select the OneDrive icon in the notification.
On, OneDrive users can now sync their Desktop, Pictures, and Documents folders and their content to the cloud service to make sure those files are protected against hardware failure and malware.Although the new feature is useful and, users can run into a number of errors and problems because there are a few limitations and known issues.In this, you’ll learn the problems you may encounter using folder protection and the steps to resolve them. How to fix problems using folder protection in OneDriveThe following list includes errors that you may encounter during the set up and what you can do to fix them: Folder protection is unavailableUsually, you’ll get the “Folder protection is unavailable” error because your computer may be part of a domain, in which case you cannot protect the files using OneDrive.To resolve this issue, contact your network administrator to use another solution to backup your files in known folders. Folder is on a different volumeYou’re likely to run into the “folder is on a different volume” error, for example, if OneDrive is configured on the D: drive, and your Documents folder is located in the C: drive.It’s not possible to protect known folders using this scenario. The only way to resolve this issue is to reconfigure OneDrive in the same drive where the known folders you’re trying to protected are located.Right-click the cloud icon in the taskbar, click Settings, and click the Unlink this PC option. After unlinking, sign in again and choose the root folder location to be on the same volume as the folder you want to sync. Important folders aren’t in the default locationsThis error indicates that the folder with the error includes another known folder (Documents, Desktop, Pictures, Screenshots, Camera Roll, OneDrive), and they can’t be protected until the contained folder is removed to its original location.
Folder contains a reparse point. If you get a message of a folder containing a reparse point, it means that the folder you want to protect contains a special file type that links parts of the file system together.In this case the items can’t be protected. You can quickly resolve this issue by removing the file causing the issue.
Folder isn’t selected for syncingIf the selected folder isn’t syncing, right-click the cloud icon in the taskbar, and click Settings. Click the Choose Folders option, and then make sure the folder you want to protect is selected.If Pictures folder is the one with the error, make sure that Pictures, Screenshots, and Camera Roll are all selected (or don’t exist). Also, it’s possible that the OneDrive folder has a different name from the Windows important folder. File type can’t be protectedOneNote files (.one,.onepkg,.onetoc,.onetoc2) as well as Outlook database files (.pst) that aren’t already in OneDrive won’t sync automatically.To resolve this problem, move a OneNote notebook to OneDrive, or remove these files from the folder you’re trying to upload to the service. File exceeds the maximum file sizeOneDrive only accepts files up to 20GB, anything over this size won’t sync. Unfortunately, you’ll need to remove these files on the folders that you want to protect to stop getting the error.
File exceeds the maximum path lengthIf you get the message of a file exceeding the path length, make sure the path and file name together are less than 520 characters on Windows 10.In the case the length is more than the supported, then try to shorten the file name and move the folder containing the file closer to the root folder. File name isn’t allowed.
While Microsoft OneDrive service is among the best cloud service in the market, users at times may face problems when syncing their files. If you are facing OneDrive sync problems & issues, then this post shows some ways you could go about troubleshooting issues like –, OneDrive not syncing, unable to sync files between the desktop client and cloud drive, the client not connecting, uploading photographs, etc. OneDrive sync issues & problemsLet us see how to troubleshoot and fix sync issues with the new OneDrive personal client on Windows 10.1 Ensure that the size of the file is less than 10GBFiles larger than 10GB in size cannot be synced with OneDrive. If the size is more than 10GB and syncing the file is necessary, a ZIP folder could be created for the same. To create a ZIP folder, right-click the file or group of files (after selecting them together) and select send to compressed (zipped) folder.2 Check for Windows UpdatesCheck if the Windows is up to date.
If not, update it. To do so, search for “check for updates” on the Windows search bar and open Windows Update. It will show the status whether updated or not. If not, do the needful.3 Restart the sync process if it paused1 Right click on the white icon for OneDrive cloud in the notification area at the right bottom corner of the screen.
If the icon doesn’t appear there, you might need to click the upward pointing arrow after which the icon could appear. If it still doesn’t appear, then the OneDrive client might not be running. Click on ‘Exit’.Search for OneDrive using Windows search and open it. Enter your cloud credentials and connect to OneDrive for Cloud.
It will re-sync all the files.4 Connect the OneD rive account to Windows. Go to Start and click the gear-like symbol that would open the ‘Settings’ page. Click on ‘Accounts’ and then select the option ‘Email and App accounts’. You would find an option to ‘Add an account’. Keep clicking next through the prompts and add the account accordingly.5 Complete setting up of OneD riveIn case you have more than 500MB of data in your OneDrive folder, and the setup has not finished yet, it might not show all your files despite the status being ‘signed in’.To resolve this, open File Explorer. Click the OneDrive folder and initiate the setup again. Make sure all folders you wish to sync are checked.6 V erify that all folders you wanted to sync are selectedTo do this, right-click on the white OneDrive for cloud icon and click settings.
Select the accounts tab and click ‘Chose Folders’. In case you wish to sync selected folders, choose them accordingly. 7 An Office file needs your attention error messageSometimes, the Office Upload cache system might be interfering with the OneDrive desktop client. Turn OFF the Office upload! It could be turned OFF to isolate the issue.To do this, right-click on the white OneDrive for cloud icon in the notifications area as in previous steps. Click Settings and select the Office tab.Uncheck the ‘Use Office 2016 to sync Office files that I open’ checkbox.8 Check if the file path is too longThe maximum allowed character limit for the file path is 400 characters.
If it exceeds, it might create issues with syncing. In such a case, try to omit unnecessary sub-folders and try to bring the target locations as close as possible to the root directory.9 Check if a duplicate file or folder with the same name is present thereIf you use multiple PC’s to sync with the same cloud drive, and more than one is trying to share a path with the same address as the location, it will create a conflict. The path name could be changed on any one device to counter the problem.10 Check available disk space on the systemCheck the available disk space on your system and compare it with the utilized disk space on the OneDrive online site. If the system is short of space, the files won’t sync. If you are short of space, try the following steps:. Delete temporary files.
Click on Start and then on the gear like symbol which will open the settings page. Select the storage tab and double click on ‘This PC’. Open the option for temporary files and check all the boxes except the one which says ‘previous version of windows’ and deletes them. Delete downloaded files. In the file explorer, open Downloads.
Check if any file is necessary and delete the rest. Empty the recycle bin. Delete the unnecessary files permanently. Uninstall applications that are not in use anymore. Move files to an external hard drive to make space on the system.After easing the space on the system, the OneDrive client could be re-initiated.
But in case deleting and mitigating files does not make enough space on the system, you could sync files with OneDrive selectively.11 Unlink the PC from OneDrive and sync againRight click on the white OneDrive icon in the notifications area and click on settings. Click on ‘Unlink this PC’ in the Accounts tab.12 R eset OneDrive manuallyIf everything else fails, the OneDrive client could be reset manually. However, it is a time-consuming process. The system needs to be connected to a high-speed internet connection.To type the following command in a Run window and hit Enter:%localappdata%MicrosoftOneDriveonedrive.exe /resetIdeally, it should sync all the files again. However, if the OneDrive setup fails to start again, proceed to the next step.In the Run box, copy-paste the following command and hit Enter:%localappdata%MicrosoftOneDriveonedrive.exeThis should start the client manually.13 Use the OneDrive TroubleshooterRun the and see if it helps you.14 OneDrive needs your attention error messageProbably your OneDrive space is full. Either delete some files, buy space or use an alternative cloud storage service.15 OneDrive Items Can’t Be Synced or Cant Sync NowRestart the OneDrive app and see.
If it doesn’t help, you need to reset OneDrive and see if that helps. Else shorten the File Path and see; that is don’t locate your files within a deep folder structure – place them closer to the root OneDrive folder.16 File experiencing delays while syncingPause and then restart the syncing and see.Else, open OneDrive Settings Network tab and select Dont limit Upload and download rates.The steps mentioned above are exhaustive and should resolve any issues with syncing OneDrive.